Kulture Shock has a no quibble guarantee. If for ANY reason you change your mind simply return the goods to us and we will refund you. You can change your mind up to 14 days after DELIVERY. All we do require is that the goods are un-opened and in their original new condition. You have to pay the return postage costs.
When returning goods please contact us first and include your invoice in the parcel. This speeds up the refund process.
This does not affect your statutory rights.
If we have sent the wrong items to you, or if anything is defective please e-mail us as soon as possible and we will offer a replacement or a full refund. In most cases we will require you to return the goods to us, and we will refund the return postage costs.
Most of the goods we sell are not toys and are packaged with ties and other protective measures by the manufacturers. Care should be taken in unpacking as we will not consider the goods as defective if you have damaged them by pulling them out of the packaging without the necessary care. Likewise as these are not toys, children can break them. This again is not a manufacturing defect.