Kulture Shock Ltd Terms and Conditions.
In these terms the following definitios shall have the following meanings
'Kulture Shock' shall mean Kulture Shock Ltd. 38-40 Blyburgate BECCLES NR34 9TF
'The Customer' shall mean the party whose name and address appears in the system against the order.
'Goods' shall mean any item described for sale in the web site.
TITLE
Title to any goods supplied to the customer by Kulture Shock shall remain the property of Kulture Shock until paid for in full.
PAYMENT
Payment may be made by credit card or debit card using the secure server, or by Paypal. Payment can only be accepted in Pounds Sterling (GBP).
Kulture Shock will provide a receipt for all payments. Kulture Shock will not debit the card until the goods ordered are dispatched.
Payment may also be made by Paypal. If you use PAYPAL then the payment is taken up front. If you have paid in this way for a pre-order item or out of stock item we will contact you regarding delivery timescales and if necessary refund you.
ERRORS
Whilst we make every effort to ensure that our website is correct, we will not be held liable for error and ommisions. In particular, if we have made an error on price, we reserve the right to cancel your order and re-offer the goods to you at the correct price. Your placing an order does not constitute our accepting a contract.
DELIVERY
Kulture Shock will endeavour to dispatch the goods within 2 working days of receipt of the order. Kulture Shock will NOT charge any money until the goods are ready for dispatch (but see Paypal above). All goods will be dispatched in suitable packaging and send using Royal Mail (unless specifically requested otherwise). All goods will be dispatched to the delivery address on the order. If the goods are not in stock, or if there is any delay then the customer will be notified by e-mail using the e-mail address supplied by the customer on the order.
Kulture Shock lists some items on its web sites as pre-order items. These are items the manufacturer has not yet made, but intends to make. These pre-order items do not have a firm delivery date because manufacturers do not guarentee any date and thus we cannot likewise guarentee a date. We take pre-orders to allow a customer to reserve these goods, and will supply them as soon as they are available and supplied to us. We will not make any charge to the customer until we dispatch the goods. The customer may cancel the order without charge (see below under Distance selling regulations for more information).
It should be noted that some of these pre-orders may take longer than 30 days because the items are simply not available.
Kulture Shock will charge the postage costs using the figure quoted at the checkout and stored on the order. No additional postage costs will be charged if we split the order UNLESS the order is for multiple pre-order items due of seperate dates. In this circumstance Kulture Shock reserve the right to charge postage as if the orders were placed seperately. The customer may cancel the order at no charge.
All goods sold are believed to be of merchantable quality. If, however, you should receive a faulty item the following procedures should be followed:
- Please e-mail us within 21 days of the delivery, giving details of any problem, this is to speed up any refund process;
- We will contact you and agree a resolution to the problem. This would be either a full refund including postage, a replacement item, or any other mutually agreed resolution. This does not affect your statutory rights. A full refund is always offered for faulty goods.
- Where Kulture Shock requests the return of a faulty item, then Kulture Shock will refund any postage incurred.
- In the case of DVDs or Videos returned as faulty, Kulture Shock reserves the right to refuse to accept them as faulty if they play back with no fault on our machines. To ensure that this does not happen we suggest that you try to play back the video or DVD on another player and if it is still faulty then the items are clearly faulty and we will give you a full refund, including postage costs.
Please do not send back faulty goods without contacting us first. It speeds up the process if we have prior knowledge of a problem. If you do send goods back to us without prior notification, please remember to include details of who you are, and what your complaint is.
The 21 days limit above is set because given the nature or the goods we sell, we cannot conceive of any fault or manufacturing defect that would not be immeadiately apparent, it is not there to limit your statutory rights to full refund.
DISTANCE SELLING REGULATIONS
Kulture Shock adhers to the distance selling regulations.
Specifically this means that you can cancel the order at any time before we dispatch the goods and will receive a FULL refund if we have charged you. (We do not charge credit cards or debit cards until we dispatch the goods, and we will repay any cheque/postal order sent.). Please remember that the fact that we accepted your card details and dispatched an order confirmation DOES NOT INDICATE your card has been charged. We NEVER debit a card until we box up the goods and post them to you.
After receipt of the goods you again have a two week cooling off period in which you can cancel the order and get a full refund . You must however keep the goods in good order so that they remain in saleable condition. For Videos and DVDs this means that they should remain sealed and unplayed. For action figures they must also remain sealed in their blister pack. This reflects what you can do in a shop, Action Figures are unsaleable if they are removed from their blister pack as there is no way in which this can be done without tearing the pack.
If you cancel the order after receiving the goods, then we require that you send the goods back in good order at your cost. If you have any difficulty in getting to a post office then ask us and we can arrange collection. It should however be noted that this is usually more expensive than you posting an item. In either case you will receive a full refund , less the costs of recovering the goods if you do not post them back to us.
COMPLAINTS
If you have any complaints regarding any part of our service, please address them to complaints@kultureshock.co.uk. Alternatively you can write to us at the above address. All complaints are treated very seriously, as we want to provide as good a service as possible. On receipt of a complaint a senior company officer will respond within 2 working days, acknowledging receipt of the complaint and giving an indication what we will do to resolve the problem and where possible provide a timescale for this resolution.
We will aim to resolve all complaints within 5 working days of receipt. If this is not possible then the customer will be kept informed of the progress until the complaint is resolved.
All complaints will be treated confidentially.
NOTHING IN THIS CONTRACT AFFECTS YOUR STATUTORY RIGHTS
If you have any comments on the site, or if you want to purchase something not on the site, or you want to know why we have missed out your favourite book/video/.... then please email me richard@kultureshock.co.uk
VAT No 688 5115 00
Co. No 03336648
